Shipping policy

Shipping Policy – CloudCoton.com by Vita Nova Pte Ltd

Effective Date: 28/06/2025

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from www.cloudcoton.com ("Site"), operated by Vita Nova Pte Ltd (UEN: 202408148G), a company registered in Singapore.

 

 

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email once your order is dispatched, including tracking information where applicable.

 

 

2. Local (Singapore) Shipping

  • Standard local delivery is available within Singapore.

  • Delivery typically takes 10 business days after dispatch.

  • Shipping charges are calculated at checkout based on real-time rates provided by our local courier partners.

  • We do not offer flat-rate or free delivery; all fees reflect current logistics pricing.

 

 

3. International Shipping

  • We offer international shipping to selected countries.

  • Shipping rates and delivery times vary depending on destination and will be calculated at checkout.

  • Customs duties, taxes, or fees (if applicable) are the responsibility of the customer and are not included in our product or shipping prices.

  • We are not liable for delays caused by customs clearance or unforeseen international transit disruptions.

 

 

4. Delivery Partners

We work with reliable courier partners including but not limited to SingPost, Ninja Van, Qxpress, and international express providers such as DHL, FedEx, or UPS. Tracking numbers will be provided where applicable to monitor your shipment.

 

 

5. Address Accuracy

Please ensure that all shipping information provided at checkout is accurate and complete. Orders returned due to incorrect or incomplete addresses may incur additional redelivery charges.

 

 

6. Failed Deliveries and Re-Delivery

If delivery fails due to customer unavailability, refusal to accept, or incorrect address, we will attempt redelivery where possible. Re-delivery may be subject to additional fees. If redelivery is not feasible, the order will be returned and refunded less shipping and handling fees.

 

 

7. Order Tracking and Status

You will receive a tracking number by email once your order has been dispatched. You may use this tracking number on the courier’s website to follow the delivery progress.

 

 

8. Damaged or Lost Packages

If your package is lost or arrives damaged, please contact us at support@cloudcoton.com within 7 days of receipt. We will assist you in filing claims with the courier and provide a resolution based on the case.

 

 

9. Contact Us

If you have any questions regarding shipping or delivery, please reach out to our support team:
 Email: support@cloudcoton.com
 Mailing Address: Vita Nova Pte Ltd, 531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore 051531

 

 

This Shipping Policy was last updated on 28/06/2025.