Shipping policy

Shipping Policy – CloudCoton.com
Operated by Vita Nova Pte Ltd (UEN: 202408148G), Singapore.
Effective date: 3 August 2026.

This policy applies to products sold on cloudcoton.com. Many CloudCoton products are made to order (printed on demand). Delivery times below are estimates, not guarantees.

1. Made-to-order production

  • After payment is confirmed, your item is sent to our production partner for printing and finishing.
  • Current pilot products are produced in the United States (MWW On Demand via Printify).
  • Production typically takes up to 10 days after the order is accepted for production. Weekends, public holidays and peak periods can add time.
  • We do not hold local Singapore warehouse stock for made-to-order items, so there is no same-day or next-day dispatch from Singapore for those products.

2. Delivery to Singapore

  • After production, parcels are shipped by international courier or post to Singapore.
  • Transit is typically estimated at 10–30 business days after dispatch.
  • Allow roughly 4 to 8 weeks total from order to door for a standard made-to-order pillow sham, unless a product page states otherwise.
  • Carrier, customs or weather delays can extend delivery. Import GST or duties, if charged by authorities or the carrier, are the customer’s responsibility unless the product page says otherwise.

3. Tracking

  • When tracking is available from the carrier or production partner, we will share it by email after dispatch.
  • Tracking can lag or show limited updates while a parcel is in international transit.

4. Shipping charges

  • Shipping is calculated at checkout where shown, or included in the product offer when the product page says so.
  • We do not promise free express delivery unless a specific product or campaign states it.

5. Wrong address and failed delivery

  • Please check your shipping address carefully at checkout. Extra charges for re-delivery after a failed attempt may apply.
  • Contact us promptly at mailer@cloudcoton.com or WhatsApp +65 8811 3386 if tracking shows a problem.

Product pages may give more specific estimates. If a product page and this policy differ on timing for that product, the product page controls for that item.